Our Process

Whether you’re due for a routine clean or have concerns about your system, we’re ready to help.

You can call us, email, or submit a request through our contact form. 

We’ll arrange a day and time that suits you for one of our technicians to visit your site.
During the inspection, our technician will:

• Examine your canopies, ductwork, and exhaust fans
   
• Check the entire system, including hard-to-reach sections
   
• Identify any fire risks, grease buildup, or compliance issues
   

This thorough assessment ensures we understand your system’s condition before providing a detailed audit report and tailored quote. 

 After the inspection, we’ll provide a comprehensive photographic report detailing everything we’ve found.
This report gives you a clear, accurate picture of your system’s current condition - including any areas of concern, grease buildup, or compliance issues. 

Based on the results of your audit, we’ll prepare a detailed, tailored quote that clearly outlines:

• Essential work for fire safety and compliance - ensuring your system meets Australian Standard AS 1851:2012 requirements.
   
• Recommended work for overall cleanliness and presentation - such as polishing canopies and improving visible finishes.
   

This approach allows you to review, assess, and prioritise the work according to your needs, compliance requirements, and budget.

 At Prime Vent Solutions, we pride ourselves on being flexible and easy to work with.
We’ll schedule our work around your operations - whether that’s overnight, early mornings, or during quiet periods of your workday.
Our goal is to minimise disruption to your business while ensuring your kitchen stays safe, compliant, and spotless. 

 Once approved, our team gets straight to work - cleaning every part of your exhaust system, including those hard-to-reach areas that are often overlooked.
We never cut corners. Our focus is on doing the job properly, reducing fire risk, and keeping your venue, staff, and customers safe. 

Once the job has been completed, we will issue you with your Certificate of Compliance and a detailed post-clean report, complete with before-and-after photos for your records, insurance, or a fire inspector.